Frequently Asked Questions

To obtain a price or a cost
estimate, call our Customer Care Center at 844 TXLIMOS (844-895-4667). Please be
aware that costs could change at any point between your original inquiry and your final
reservation.

Regardless of how you booked, if you need to cancel, please let us know 24 hours
before your scheduled pickup time to receive a complete refund. Refunds will not be
given for cancellations made less than 24 hours prior to pick up or for no-shows. The
customer MUST get a cancellation confirmation email. Refunds from credit cards are
handled in a day, although it could take longer for them to show up on your statement.
See our Terms and Conditions for complete information. Cancellations, please call
(713-834-5320 or 844-895-4667) at all times.
AIRPORT TRANSFERS – Full charges will apply if canceled within 24 hours.
HOURLY TRIPS – Full charges will apply if canceled within 48 hours.
MOTOR COACHES – Full charges will apply if canceled within 30 days
Sprinter vans-Full charges will apply if canceled within 7 days

You can still get in touch with us toll-free at 844 TXLIMOS (844-895-4667) if you don’t
have a U.S. cellphone number.

Our SUVs can accommodate six passengers, while our luxury sedans can
accommodate up to three. Eight people can fit in our stretch limos with ease, and 12 to
14 people can fit in our sprinter vans and stretch SUVs.

Please make online reservations using our reservations page for reservations for luxury
sedans and luxury SUVs. Please give us a call at (713)834-5320 to make reservations
for larger vehicles, such as Coach Boss, sprinters, vans, and limousines.

If you want to book through a text message, simply send your details to (713)834-5320) at your convenience.

Make sure you send our accounting department an email
at [email protected] with your confirmation number, first and last
name, and phone number. Also you can reach our Accounting number, by dialing
(713)834-5320)

Of course it is because we deal with absolute and integrity. We ensure the security and
privacy of your personal and credit card details is a top priority for us. During our online
reservation, all information transferred between your device and our server is safe
guarded using 128-bit SSL encryption. You can confirm this secure connection by
noting the “HTTPS” at the beginning of the URL.

Arrival instructions vary depending on the airport and service type. Usually, you’ll
receive a message with arrival instructions and your chauffeur’s number, or they’ll give
you a call or text. Your chauffeur will typically meet and greet you at baggage claim if
you have selected the “Meet and Greet” option.
For further inquiries, call our Customer Care line at (713) 834-5320) We are open
around-the-clock.

Children under 16 years of age must have an adult with them.

Your child must be buckled up in a child safety seat per local law. So, yes, we do offer
car seats—but at a cost.
-A 5-point harness with rear facing (5-45lbs).
-A front-facing five-point Utilize Straps are positioned for a typical 2-4 year old weighing
40 pounds.
-Booster Seat: For kids weighing over 40 lbs.

Yes, we offer both transportation to the ship and from the ship. Transfers are available
daily, To book your Royal Caribbean or Disney cruise transportation our Reservations
Department at (713) 834-5320).

Leaving a tip for driver’s is usually a personal choice of the passenger. Usually added to
the base fare for convenience, a 20% default tip is clearly displayed in the payment
breakdown during the checkout process. Before completing their reservation, travelers
have the option to change this percentage. You can be sure that the driver will always
get the entire gratuity.

We recognize that having to let go of something can leave you feeling anxious, angry,
or even powerless. We therefore try our hardest to get lost items back to you. If you
have your driver’s information, we recommend getting in touch with them directly. If you
are unable to get in touch with them, please use our website to file a claim by choosing
the “contact us” option located at the bottom of the page. For a prompt resolution, make
sure you include enough information, such as your confirmation number.
Please be aware that any lost or damaged items are not our responsibility. Please click
on Terms and Conditions to view our service terms. for advice on traveling safely with
your possessions.

When space permits, only dogs and cats are allowed to ride in our car. Regardless of
the animal companion you’re taking on your trip, here are the details.